Definition
IMPACT defines a "Project" as a temporary endeavor that usually has a defined beginning and defined ending, a defined scope and resources, is unique in that it is not a routine operation, and is designed and pursued to accomplish a singular goal.
In consideration of, but in contrast to a "Project", "Support" provides restoration of services to "as they were" utilizing existing parts and labor to maintain continuity of operations or restore operations and Systems as they are. At times, to provide the Services, a Project is required to restore services where Support is unable to. Therefore, IMPACT further defines a Project as anything not provided as Support as per the Services of an Order.
A Project is considered to be any or all of the following:
- includes any service performed where the amount of service, planning, or timeline is over 1 day and has a scope with multiple steps, phases, people, vendors, or tasks;
- a new, a replacement, or any upgrade to a system, device, application, or equipment, regardless if it is used to restore services or ;
- any upgrade to an application (where version number increases by whole version);
- any endpoint (terminal, computer, tablet) replacements, upgrades, or installs;
- any equipment or endpoint (terminal, computer, tablet) cascade;
- the introduction, configuration and implementation of any device on the network, whether new, used, refurbished or existing;
- the addition or upgrade of any server, either virtual or physical;
- any new Managed Vendor, a change in Managed Vendors for critical applications or hardware that Client is reliant upon to conduct business;
- integration of new systems, devices, applications from a third-party vendor;
- any location, office, or department adds, moves, changes, or closures;
- any physical additions to Client premises/locations/facilities and any IT work related to that;
- any cabling of any type;
- any audits or compliance brought upon Client from any Vendor(s), government or other agencies requesting information or changes requiring IMPACT services;
- any acquisitions or mergers;
Terms
- Any services provided by IMPACT that are not considered support are considered a “Project” and are subject to billing.
- For any service not provided for under an IT Support Order, IMPACT can provide a quote for the Project at IMPACT’s Standard Rates.
Exclusions
Excluded services or projects not included in an IT Support Order include, but are not limited to: cabling, surveillance, web design, printer repairs, printer and document management, phone and voice services, audits for internal, vendor, or government compliance/reporting, etc.
- Cabling for new work, old work, or of any kind that involves the installation and routing of any low-voltage or telecommunications cable between two points to service and/or connect devices and/or systems.
- Any new system that is not supported by IMPACT.
- Any website development, additions, or design overhauls.
- Any programming or coding.
- Anything not explicitly covered or supported by IMPACT.